Shipping Policy

Soft copies are delivered the moment your payment is confirmed — no shipping required. You'll find every digital purchase in your Library, where you can read it in the app or download it, subject to any per-title download limit. Digital-only titles are always delivered this way.

We ship hard copies internationally, from Bahrain to most countries. During checkout you can enter your destination and see the shipping option and cost before you pay. If we are unable to ship to your location, we'll let you know and arrange a full refund for that item.

Printed titles are prepared for dispatch after your order is confirmed. Most orders are processed within 2–5 business days before they are handed to the carrier. Orders placed on weekends or public holidays are processed on the next business day.

Shipping is priced by destination country and by how many printed copies are in your order. The exact amount appears at checkout as soon as you enter your country — before you pay, and with no fees added afterwards. Some titles are posted directly by their author or publisher rather than from our Bahrain facility; when an order contains both, it arrives as more than one parcel, each with its own tracking, and the shipping shown at checkout covers all of them. From time to time we may run promotions or adjust rates; the price shown at checkout is always the price you pay.

Once dispatched, international delivery typically takes 7–21 business days, depending on the destination and local postal service. These are estimates, not guarantees — remote regions, customs processing, and peak periods can add time.

Every parcel is tracked. You can follow it under Deliveries in your account, where each parcel shows its own carrier timeline — picked up, in transit, out for delivery, delivered — updated automatically as the carrier scans it. We notify you at every step, and we tell you as soon as something goes wrong rather than waiting for you to ask.

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are set by local authorities, are not included in your order total, and are the responsibility of the recipient. Please check your country's rules if you're unsure.

Occasionally shipments are delayed by customs, carrier backlogs, weather, or events outside our control. We'll help you track down a delayed parcel wherever we can, but we're not able to control carrier timelines once an order has left our facility.

If your order arrives damaged, is incorrect, or doesn't arrive within a reasonable time, contact us with your order number and, where relevant, a photo of the item and packaging. We'll investigate and arrange a replacement or refund as appropriate.

Please double-check your shipping address at checkout — we can only ship to the address provided. Parcels returned to us as undeliverable because of an incorrect or incomplete address can be re-sent once the correct details and any additional postage are confirmed.

Because printed books are made to order, we handle returns case by case — most often for items that arrive faulty or damaged. Digital purchases are generally non-refundable once delivered, except where a file is faulty or not as described (see our Terms of Service). For any delivery question, reach us through the Contact page.